Safety Guarantee Policy
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GoughNuts Safety Guarantee - If your dog chews through the outside wear layer of any GoughNuts Ring or Stick, Green, Black, Yellow or Orange, to expose the indication layer, Red, GoughNuts will replace your toy. GoughNuts, "Chew Toy Safety Indicator" is a mechanism for the dog owner to see a clear indication of when to take the GoughNut from the dog.
GoughNuts Safety Guarantee applies to all of our products. Our Rings should be used for supervised power chewing. Our Stick, Balls, Kups, and TuGs should be considered interactive play versus constant or power chewing. If any of our products are damaged please follow our Safety Guarantee Policy as a mechanism to get your dog a safe undamaged GoughNut. Sizing is very important. Bigger dogs need bigger diameter cross sections to help eliminate scissor like chunks that are the primary reason for intestinal blockage. Please always be conservative and present products that exceed the width of your dogs mouth.
Return Procedure - If you see a red indication or if any GoughNut product is damaged, return the GoughNut to:
217 Lois Ave
Modesto, CA 95350
At a minimum please include a check for $7.20 (yes flat rates went up yet again). that covers the flat rate USPS priority shipping of a new GoughNut back to you (As a rule of thumb, if your shipping is more than this flat rate cost, you are paying too much for shipping) . We will evaluate the GoughNut damage and return a new GoughNut. This return or safety guarantee policy is one of our commitments and investment to your dogs safety.
If you want an additional product as part of the Guarantee exchange:
You can always buy an additional product in the exchange process eliminating the $7.20 cost on your return. This helps to dilute shipping cost as the flat rate USPS envelope can accommodate two GoughNuts. Simply return your damaged toy, Write a check for the amount listed in our shopping cart for the additional product you want (please write a note as to what you are doing) and we will return both your "return" and your new purchase. For clarity the additional product purchase does not have to be the same as the damaged product you are exchanging. Below is our shopping cart link.
If you want to upgrade your GoughNut to a larger size:
If you want to go from an Original Goughnuts Black Ring to a MaXX Black Ring you would add $6 plus the $7.20 for shipping (check total would be $13.20).
If you want to upgrade to our Black or to our Pro 50 recipe in the same size:
Please add $2 for the upgrade to Black or $4 to the Pro 50 recipe. As an example If you want to upgrade from an Original Green Ring to a Original Pro 50 you would add $4 plus the $7.20 shipping (check total in this case will be $11.20).
Please make sure you state what you are asking for in a note.
Also, we care about your dog and we also care about our business. If you have had your GoughNut for over one year and it is now damaged or if you feel you have absolutely received good value from your purchase, please consider returning your damaged product for evaluation and recycling and include a check for the minimum $7.20 plus what ever you think is fair. We will never question any amount as long as it meets the shipping requirement.
Please do not allow your dog to continue chewing the GoughNut if red is indicated. The safety premise is designed to give clear indication to show when the toy is damaged and is and instruction or indication to take the GoughNut away from the dog. Following this instruction or visible indication is a design to help prevent intestinal blockage. Intestinal blockage is a serious safety issue and in worst case scenarios can kill your dog.
Now that we have several interactive products that do not have our safety indicator, please abide by the premise that you should take all products away when they have been compromised from their original design. Please see the picture below as your guide to understand what should be considered a damaged product.
Green means Go! Red means Stop!
Other Key Links…
GoughNuts Image Link
Correct time to take the toy away - Red Indicator. This is an example of a dog owner that did a good/correct job at taking the GoughNut away from the dog when red was indicated. Please realize that this amount of red is not more than 1/8 inch in size. The red clearly shows even though the indication size is quite small. Please use this example to realize that we do not want to see excessive damage before the toy is taken away. This GoughNut was well loved. This damage was made by an 100 pound blonde lab.
Any time we get a toy back we are very happy in realizing that our patent pending "Chew Toy Safety Indicator" is working.
A Safe Chew Toy for your Dog!
In general a chew toy is designed to withstand the aggressive chewing of your dog. The GoughNut is designed with diameters that are sized to make it difficult for your dog to destroy or damage the GoughNut. Please read the entire pending patent called, "Chew Toy Safety Indicator" online. It is important to know that manufacturing is not perfect. Whether a chew toy has a defect or your dog simply has the power to destroy a toy, as soon as the original design of the toy is compromised the toy must be taken away from the dog. This instruction will help keep your dog safe.
Any red indication is an indication to take the toy away. We will only congratulate you for taking the toy away when the smallest amount of red is present. Many dog owners have followed our patent pending instruction showing us that the premise is working. Please make every effort to keep your dog safe. No chew toy is indestructible.
Safety, Safety, Safety - We want your damaged GoughNut back. This is our investment into your dogs safety. Every dog owner has the responsibility to check the toys that your dog is chewing. All toys should be taken away when damaged to help prevent blockage. Please contact us or your veterinarian for further discussion.
Correct sizing is as important as any safety feature. Choose a chew toy that is big in your dogs mouth. The chew toy should appear large in your dogs mouth. When you have a doubt about what size to choose, please ask a pet professional for help. As a rule make sure the chew toy is larger in size than the distance between your dogs back molars when measuring across the jaw.
"This should be fun, because our pets are fun. Pet toys should be safe because we love our pets."
Amy - President